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Founded in Tokyo, Japan in 2021. 

FAQs

We have compiled frequently asked questions from inquiries we have received. Please review them before contacting us if you have any questions.

Email: support@veimia.com

WhatsApp: 60107166034

About Coupons

Q1: Can I use multiple coupons in one order?

A: You can only use one coupon per order. Please note that you cannot combine multiple coupons.

Q2: Why doesn't the price change even after using a coupon code?

A: Please return to the previous page, re-enter the checkout page, and re-enter the coupon code. If the problem persists, please get in touch with us via "WhatsApp" or email.

Q3: How to use a coupon?

A: On the payment screen, enter the coupon code under “Discount Code” (case-sensitive). Ensure it applies to your selected product/category. Expired or used codes won’t work.

About Size

Q1: How to choose the right size?

A: Measure your bust accurately, check the product’s Size Guide, and choose one size up if between sizes. Contact us with your measurements for assistance.

Q2: Can I reorder the same size as last time?

A: Sizes may vary by style/season. Always check the latest size chart and reviews for fit feedback. Provide your past order number or body measurements for personalized recommendations.

Q3: Why is “Bulk Purchase” unavailable?

A: This occurs if the selected color/size is out of stock or bulk purchasing is restricted. Confirm stock availability or contact customer service via WhatsApp or Email for bulk orders.

​Account & Payment

Q1: Do I need to create an account?

A: No—guest orders are allowed. Creating a free account enables coupon access, order tracking, and saved payment/shipping details for faster checkout.

Q2: Why does my payment fail?

A: Possible issues: card restrictions, incorrect details (number/expiry/CVV), insufficient balance, or network errors. Contact your bank or switch payment methods (e.g., PayPal/COD).

Q3: I want to repurchase, but how can I find out which products I bought previously?

A: Please log in to your account on VEIMIA. Access "My Account" where you can find your order numbers. By clicking on any of the orders, you can view the details of that order.

​Shipping & Handling Fees

Q1: Is there a fee for cash on delivery?

A: No fee for cash on delivery (COD). For credit card payments, we offer free gifts with orders—check the product page for details.

Q2: How much is the shipping cost for my order?

A: Shipping fees depend on your order total and destination. View our delivery policy or check the cart for estimated costs.

​Confirmation Emails

Q1: I ordered but didn’t receive the confirmation email.

A: Check your spam/junk folder first. If missing, contact us via email or WhatsApp.
For Docomo Mail, EZweb (ezweb.ne.jp), or AU emails: Ensure [support@veimia.com] is allowed in your email settings.

Q2: How do I track my order?

A: We’ll email you a shipping notification with a tracking number once your order leaves our warehouse.

Q3: Where’s my tracking number?

A: The tracking number is included in the shipping confirmation email sent after your package is dispatched. Check your inbox/spam folder.

Q4: Why is the charged amount different from the confirmed price?

A: Minor discrepancies may occur due to exchange rate fluctuations. Contact us for clarification.

​Exchanges & Returns

Q1: Why did my 75F bra measure 65CM underbust when I tried it on?

A: The ​75F label indicates it’s designed to fit a ​nude underbust of 75CM with stretch. The fabric is elastic, so the finished size slightly contracts to ensure a snug, supportive fit. Always measure your current underbust (not the product itself) and compare it to our Size Guide for accuracy.

Q2: What should I do if the size doesn’t fit?

A: Contact us at ​support@veimia.com with your order number and photos of the issue. We’ll guide you on returning/exchanging items per our Return Policy.

Q3: How do I initiate a return?

A: Email ​support@veimia.com with: Order number, Reason for return and Photos of the product/package.
Follow our return instructions (e.g., packaging, shipping method).

Q4: Are there fees for returns or exchanges?

A: Fees depend on the situation. Review our Return Policy for details or contact us at ​support@veimia.com.

Q5: Can I return or exchange underwear if it doesn't fit?

A: For hygiene reasons, panty items are non-returnable and non-refundable. Thank you for your understanding.

Other Questions

Q1: I experience breast pain before my period, especially during exercise. What bras do you recommend?

A: Many women experience cyclical breast tenderness due to hormonal changes. To manage discomfort:

  • ​Opt for supportive bras: Choose sports bras with wide bands and encapsulation (not compression) during exercise. For daily wear, try wireless or adjustable bras with soft stretch fabric.
  • ​Reduce friction: Avoid thin or rough fabrics that may irritate sensitive skin.
  • ​Pain relief: Apply a warm compress or gently massage the area. Reduce caffeine intake and prioritize rest.
If pain persists or worsens, consult a gynecologist for professional guidance.

Q2: My A75 band feels tight (underbust A80-90), causing chest discomfort. What can I do?

  • Try sister sizes: For example, A75 → B70 or C65 (same cup volume, larger band). Avoid overstretching the band, as this may affect support.
  • ​Use a band extender: Attach it to the bra hook to loosen the fit slightly.
  • ​Measure accurately: Check your underbust (not bust) size and refer to our Size Chart for precise sizing.
Important: A tight band can restrict breathing and cause discomfort. If symptoms persist, consult a healthcare professional.

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